The video above has been created as a self-guided learning tool for you. First, watch the video. Afterwards, a series of questions will appear below. Consider these questions and replay the video. After watching the video a second time, click to reveal answers to each of the questions to find out if you’ve identified key points.
How does the specialist invite the provider to explain more about the challenge and generate ideas about addressing it?
The specialist empathizes with the provider. She listens as she explains what is happening and asks questions to get more information about it.
How does the specialist help the provider feel confident that she can be assertive about her policy while still being sensitive to maintaining their relationship with the family?
The specialist explains that other providers have faced the same challenge with late pick-up and suggests ideas the provider can give to the parents for coming on time that gently remind them about the policy and include offering support. She encourages the provider to remember she is also a business owner and that she can approach this challenge in a way that protects her business and her time while empathizing with challenges parents face.
Filmed with a family child care support specialist and provider in her family child care home.